PRIVACY POLICY

Last updated: 08/12/25

Base Code Brand Marketing are committed to protecting your privacy. This Privacy Policy outlines how we collect, use and safeguard your personal information when you visit our website, purchase digital products, book services or interact with us online.

By using our website or providing your information, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide our services, process payments and improve your experience. The information we may collect includes:

Personal Information

• Name
• Email address
• Phone number
• Billing address
• Business details (optional)

Payment Information

Payments for digital products, subscriptions or bookings are processed securely through Shopify, Stripe, PayPal or other trusted third-party processors.
We do not store or have access to your full payment card details.

Technical & Usage Data

• IP address
• Browser type and version
• Pages viewed on our website
• Time spent on pages
• Cookies and tracking data for analytics and performance

Communications

• Emails, messages or form submissions
• Support requests through our website or booking system

2. How We Use Your Information

We use your personal information to:

• Process digital product purchases and service bookings
• Deliver your digital downloads or access links
• Manage subscriptions or automated billing
• Communicate project updates, support responses or confirmations
• Improve website experience and performance
• Send marketing emails (only if you opt in)
• Maintain internal business records
• Comply with legal and regulatory requirements

We will never sell or share your personal information without your consent.

3. Digital Products & Bookings

When you purchase a digital product or book a service:

• Your information is collected through our Shopify checkout or booking platforms
• Access links or downloadable files are emailed to you
• You may be added to a customer list for product updates or necessary service communication

All digital product sales are final unless otherwise stated.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyse performance and traffic
• Remember your preferences
• Support marketing and advertising campaigns

You may disable cookies in your browser settings, but some features may not function correctly.

5. Data Storage & Security

We take reasonable steps to protect your information from:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure

Your data may be stored in:
• Shopify servers
• Secure cloud providers
• Email marketing platforms (e.g. Klaviyo)
• Booking and CRM systems

Even though we take measures to secure your data, no online transmission is ever 100% secure.

6. Third-Party Services

We use trusted third-party providers to support our business. These may include:

• Shopify
• Stripe
• PayPal
• Google Analytics
• Klaviyo
• Booking systems
• Cloud hosting providers

These services have their own privacy policies. We encourage you to review them.

We are not responsible for third-party outages, errors or security breaches outside our control.

7. Email Marketing

If you join our mailing list, we may send:

• Updates
• Product launches
• Service announcements
• Helpful resources

You can unsubscribe at any time using the link at the bottom of any email.

8. Access, Correction & Deletion of Your Information

You may request to:

• Access your personal information
• Correct inaccuracies
• Delete data we hold about you (where legally permitted)

To make a request, please contact us at: hello@basecodebrand.com

9. Children’s Privacy

Our website and services are not intended for individuals under 18.
We do not knowingly collect information from minors.

10. International Transfers

If you access our website from outside Australia, your information may be processed on servers located in other countries.
By using our site, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact: hello@basecodebrand.com